ITSM practices are created to increase transparency and bring order to the management of IT services.
Introduction of IT service management tools based on the ITSM approach.
The main tool for managing IT services is the Service Desk. We ourselves have implemented and actively use Service Desk and are ready to share with you the best solutions for automating the activities of your IT department.
Today, Expert Pro’s portfolio includes Service Desk products from such renowned vendors as:
- Creatio TerraSoft
- Naumen
- Ivanti
Our team will help you select and implement a solution that best suits the needs of your business.
Our experience shows that the implementation of ITSM practices allows to achieve the following results:
- Reducing overhead costs for IT administration;
- Increasing the efficiency of actions taken;
- Significant reduction in the number of downtime incidents;
- Increasing the transparency of the activities of IT specialists and IT departments.
Read about how ITSM helps businesses develop in our blog.
If necessary, we support the implemented systems.
