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Based on the results of survey, the diagram of ‘As Is’ process was built and problem areas were identified. A diagram of the ‘To Be’ process has been built, on its basis the process regulations of connecting legal entities had been developed.

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Introduction of the service approach and a process model of IT management.
Formation of specification of requirements for modification of the MedAdvise medical information system.
Implementation of Service Desk and automation of the incident management process in MyTaxi.